Unable to send test email one or more of the addresses are invalid no messages were sent. One or more of the addresses are invalid. Failed Addresses" from your mail server, this needs to analyzed in your mail server log. The job fails with Nov 10, 2016 · However, when I scan to e-mail on the printer it says "All recipient e-mail addresses are rejected by the server. I need to be certain that I h… In regards to the below issue, when the application tries to contact your mail server in order to send email, we get the error "Invalid Addresses. Most jobs are now failing. (a test with the same recipient e-mai Keeping your email campaigns effective requires finding and removing invalid email addresses. Jun 18, 2020 · I have a problem with the scan to email option on my OfficeJet Pro 8730. No messages were sent" while scanning documents to any email. How To Perform a Software Reset. Discover practical solutions for SMTP settings, blacklisting, spam filtering, and network connectivity. I am trying to get a Xerox 7845 networked copier/printer/scanner to scan to email and to send email via Microsoft 365. This requires knowing what makes an email address invalid. But when I test it with my work e-mailadres, it says one or more of the recipient emails are invalid. Dec 14, 2018 · Our satellite office has an Xerox AltaLink C8055 that randomly stops communicating to the SMTP server, so scans to e-mail fail. Jan 24, 2020 · Hello! I have the following problem: today all our printers gave me an error "Unable to send test E-mail. Contact your System administrator for assistance. Power Off the Printer, Wait Two Minutes and Then Power On the Printer. com I've tried to restart the services, but have no luck. Apr 6, 2021 · Check your username and password provided or contact your System Administrator. On the EWS I entered the same SMTP settings as our other printer (Officejet Pro 8720). x) Disable Prefer IPv6 over IPv4 Through CentreWare Internet Services (CWIS) Enable SMTP Relay Perform a Software Reset on the Jun 17, 2008 · I can use my CalDav and send and receive mail through IMAP, but I get this message when sending to domains not in my server through the webmail Message not sent; one or more addresses were not accepted. Oct 26, 2021 · SCENARIO: I’ve got five (5) networked Xerox Altalink C8070. To resolve the issue of invalid recipient addresses when sending a scan email via SMTP, follow these steps to ensure the configuration is correctly set up: Access the HP Embedded Web Server (EWS): Learn how to troubleshoot and overcome issues with failed email sends in test deliverability. Mar 12, 2019 · The One or More of the Addresses are Invalid message during a Scan to Email operation occurs when the SMTP Server has refused the connection because either the Recipient Email or the Printers Sending Email address is invalid, restricted or entered incorrectly. Our printers are Xerox Workcenter… May 12, 2025 · If you are trying to set up an Office 365 Outbound Connector to route mail to an external/on-premises mail server and the email validation fails, continue reading below to fix the problem. Jun 25, 2025 · Exchange Online and Exchange Online Protection use multiple IP addresses to send mail. All other configuration is working fine. Sep 30, 2019 · Modify the E-mail Subject and Message Body. Perform a Software Reset If the problem persists, contact Support for additional information. Mar 30, 2021 · Modify the E-mail Subject and Message Body Using CentreWare Internet Services. Use the IP address of the SMTP server instead of the Hostname. Mar 26, 2021 · Make Sure Both "Device Email Address" and "Default From Address" are the Same Email Address and is a Valid Email Address. Configure Login Name and Password Under SMTP Authentication for Scan to Email 016-764 the machine failed to connect to the smtp server Print config report and confirm DNS settings are correct Confirm smtp server settings are correct Enter the IP of the smtp server If the fault persists, refer the customer to the system admin guide to check that the machine is properly configured Because you just moved offices, I'm guessing the DNS server configuration is incorrect. Mar 30, 2021 · Hello! EDIT: See my reply on Apr 3, 2021 at 6:22 PM for more details. Scan to Email from the Device Must Not be Blocked by a Spam Filter or Firewall. Because of DNS limitations, all these IP addresses can't be mapped through the PTR record to the server name that's in the message HELO string. Power Off, Wait 2 Minutes Then Power On. Rejected addresses: email@domain. Modify Date and Time Settings. Ensure that the Device email address and From address are the same and valid. Lastly go back to apps-> email-> setup-> smtp edit -> test configuration You can insert an email here to test it If you get this yay you did it good job!! Some common troubleshooting if it fails: If it says unable to connect to smtp server Check all previous steps and verify the information or Try the email we know works Mar 30, 2021 · Hello! EDIT: See my reply on Apr 3, 2021 at 6:22 PM for more details. Twilio SendGrid validates email addresses in your campaign lists before sending messages to them. I’m using Exchange Online. Ensure that email from this device is not being blocked by a firewall or proxy server. Jul 18, 2025 · Admins can learn about SMTP errors and non-delivery reports (also known as NDRs or bounce messages) that are generated in Exchange Online. Make sure recipient e-mail addresses are correct. Change the Date and Time From the Machine Control Panel. If the problem persists, contact Support for additional assistance. It works when it wants and fails when it wants. Aug 31, 2022 · I’m using the document put out by MS here: How to set up a multifunction device or application to send emails using Microsoft 365 or Office 365 | Microsoft Learn to set up option 2. . Apr 16, 2025 · Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue. " Apr 19, 2021 · Configure Scan to E-mail Using Centreware Internet Services (CWIS) Make Sure Both the Device Email Address and the Default From Address are the Same Email Address and a Valid Email Address Configure Network Time Protocol (NTP) Disable Domain Filtering Change the Scan to E-mail Subject Field and Message Body to Something More Generic Enable SMTP We can send the 'Test Configuration' email without any issue, but when it comes to sending an actual document (PDF or JPG) the Xerox sits at 'Processing' and eventually times out. This setup has been working for the past 3 years with occasional SMTP Failure. I can set up SMTP2Go just fine on the Xerox and there are no issues Mar 17, 2021 · Modify the From, Subject and Message Body Fields to be More Generic Telnet Into an SMTP Server to Troubleshoot Scan to E-mail on a Computer With Microsoft Windows XP / Vista / 7 or on an Apple Macintosh With OS X (10. They have been configured to scan to email. Jul 5, 2023 · Xerox printer not scanning is commonly caused by incorrect email settings, network connection issues, email server authentication, email attachment size or firmware updates. Mar 23, 2021 · Modify the Message Body in Centerware Internet Services (CWIS) Perform a Software Reset on the Printer Power Off the Printer, Wait Two Minutes, then Power On the Printer Make Sure the Date, Time and Time Zone (GMT) are Properly Set Lastly go back to apps-> email-> setup-> smtp edit -> test configuration You can insert an email here to test it If you get this yay you did it good job!! Some common troubleshooting if it fails: If it says unable to connect to smtp server Check all previous steps and verify the information or Try the email we know works Jul 18, 2025 · Admins can learn about SMTP errors and non-delivery reports (also known as NDRs or bounce messages) that are generated in Exchange Online. When you say system shutdown and system start up do you mean the printer itself powercycled? Does the machine print out a confirmation page when it has successful scanned or has that been turned off? Try to upgrade the software of 1 of the machines and see if that doesn’t help. The scan engine has upgrades available in this latest release. I am able to do this just fine on Brother MFCs, but when I try to do it on a Xerox it tells me that one of more of the addresses is invalid. What Apr 2, 2021 · Modify the Message Body. However for the past week, without any configuration change, SMTP seems to work intermittently. lp 07nj76bf 2jv5 3vi s2c 7ur g2udh yrg sxo o6bhbvt1